Business Pack
Support Inbox
A team answering customer problems without a helpdesk product.
Support lives in a shared mailbox. Two people reply to the same thing, one thing gets no reply at all, and nobody can tell you what’s open right now.
After one click
Not a blank workspace with a suggestion — this, with sample records already in it.
Tickets as records on a board, with the requester on the card — so “what’s open” is one screen, not a mailbox search.
What gets installed
Databases
Related to each other, not four disconnected lists.
Saved views
Already grouped and filtered — you open it and it makes sense.
Automations
Running from the moment the pack lands.
Starter agent
Wired to the workflow below — and gated, so it proposes and you decide.
The workflow, already built
Ticket flow — a real state machine on the records, not a status text field.
- New
- To Do
- In Progress
- Review
- Done
- Blocked
Because the stage is a real field, it can be filtered, grouped, counted, rolled up — and it can trigger things. That's what the agent below hangs off.
What the agent actually does
A new ticket wakes the Triage agent, which reads it and proposes where it belongs. It’s the lightest pack here on purpose: one database, one board, one automation, one agent.
It runs on your own Claude or ChatGPT over MCP — never metered, never marked up — or on nothing at all if you'd rather run the pack without AI. How agent runs work →
Install Support Inbox in one click.
Start free — 30 days of Pro, no card. Unlimited records, and your own AI is never metered.
Pack contents synced from the product's public preview, 2026-07-27.